Process Excellence & People


The last few decades have seen organizations adopt a host of different approaches to improving the quality and efficiency of their output: Total Quality Management, Business Process Reengineering, Lean, Six Sigma, Business Process Management, Business Performance Improvement, and many more. What all these methodologies have in common is a focus on process – an activity through which something – whether tangible or intangible – is transformed into something else. At its most fundamental level, process excellence is not about a methodology, it is about improving the way that businesses create and deliver value to their customers. You’re not just changing processes, you’re ultimately trying to change the way that people within an organization work and behave. That’s why process excellence is about so much more than process improvement techniques. It’s about learning to solve problems and manage change, performance, and workplace culture to align with overall business strategies.

As Apple founder and CEO Steve Jobs once argued diversity of experience and insight is critical. “Without enough dots to connect,” he said, you “end up with very linear solutions. The broader one’s understanding of the human experience, the better design we will have.”

At Quantum Leap we think the same is true about the challenges facing organizations today. The more dots you have to connect – whether they be technological trends or information about different disciplines – the more likely you’ll be able to come up with an unusual or unexpected solution to a business challenge.